Privacy Policy

1. Introduction

This Privacy Policy describes how Algo-X Pro ("Algo-X," "we," "us," or "our") collects, uses, discloses, and protects information when you use our website, platform, and related services (collectively, the "Service"). Algo-X is a software platform for automated trading tool configuration, signal forwarding, and performance monitoring.

By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please do not use the Service.

2. Definitions

• Personal Data means any information that identifies, relates to, describes, or could reasonably be linked to you as an individual (e.g., name, email address, IP address).
• Usage Data means information collected automatically when you interact with the Service, such as pages visited, features used, timestamps, and device identifiers.
• Cookies means small data files placed on your device by a website or application, used to remember preferences, authenticate sessions, or collect analytics.
• Service Providers means third-party companies or individuals that perform services on our behalf, such as hosting, payment processing, analytics, or customer support.

3. Information We Collect

3.1 Account Information

When you create an account or contact us, we may collect your name, email address, username, and login credentials (passwords are stored in hashed form only).

3.2 Billing Information

When you subscribe or make a purchase, we collect transaction metadata such as subscription status, plan type, billing dates, and payment confirmation identifiers. Payment processing is handled by third-party processors. We do not store full credit card numbers, CVVs, or bank account details on our servers.

3.3 Technical and Usage Data

We automatically collect certain information when you use the Service, including:

• IP address
• Browser type and version
• Operating system
• Pages viewed and features used
• Timestamps and session duration
• Referring URLs
• Error logs and performance events

3.4 Trading-Related Configuration Data

When you configure the Service, we store your trading preferences, risk limit settings, account identifiers, instrument selections, and related configuration data. This data is necessary to operate the Service and forward signals to your connected trading platform.

3.5 Support Communications

When you contact us for support, we collect the content of your messages, your email address, and any attachments you provide. We retain these communications to resolve your request and improve our support processes.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain the Service
• To authenticate your identity and manage account access
• To process billing, manage subscriptions, and maintain transaction records
• To detect, prevent, and respond to security incidents, fraud, and abuse
• To debug errors, monitor system performance, and improve the reliability of the Service
• To analyze usage patterns and improve features (in aggregate or anonymized form where possible)
• To send administrative communications such as service updates, security alerts, and account notifications
• To respond to support requests and provide customer assistance
• To comply with applicable laws, regulations, and legal processes

5. Legal Bases for Processing (GDPR / UK GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your Personal Data on the following lawful bases:

• Performance of a Contract: Processing necessary to provide you with the Service you have subscribed to, including account management, signal forwarding, and configuration storage.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving the Service, maintaining security, preventing fraud, and conducting analytics. We balance these interests against your privacy rights.
• Legal Obligations: Processing necessary to comply with applicable laws, regulations, court orders, or other legal requirements.
• Consent: Where required by law, we rely on your consent for specific processing activities such as receiving marketing communications. You may withdraw consent at any time by contacting us.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Service. The categories of cookies we may use include:

• Essential Cookies: Required for the Service to function, including session management, authentication, and security tokens. These cannot be disabled without impacting core functionality.
• Analytics Cookies: May be used to understand how visitors interact with the Service, such as pages visited and features used. These help us identify areas for improvement. Analytics providers may include standard web analytics services.

We do not currently use marketing or advertising cookies.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. Disabling essential cookies may prevent you from using certain features of the Service.

7. Sharing and Disclosure of Information

We do not sell your Personal Data. We may share information in the following circumstances:

• Service Providers: We share information with third-party providers that perform services on our behalf, such as hosting and infrastructure, payment processing, email delivery, and analytics. These providers are contractually required to use your information only to provide services to us.
• Legal Compliance and Law Enforcement: We may disclose information if required by law, regulation, subpoena, court order, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
• With Your Direction: When you connect third-party platforms or integrations (e.g., NinjaTrader), certain configuration and signal data is transmitted to those platforms as necessary to operate the Service.

8. Data Retention

We retain your Personal Data for as long as necessary to provide the Service and fulfill the purposes described in this policy. Specifically:

• Account information is retained for the duration of your active account and for a reasonable period after cancellation.
• Billing and transaction records are retained as required for accounting, tax, and legal obligations.
• Usage and log data may be retained in aggregate or anonymized form for analytics and service improvement.
• Support communications are retained for as long as necessary to resolve your request and for quality assurance.

When data is no longer needed, we delete it or de-identify it where possible. You may request deletion of your data as described in the "Your Privacy Rights" section below.

9. Security

We implement reasonable administrative, technical, and organizational safeguards to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS/HTTPS), hashed password storage, access controls, and regular security reviews.

No method of electronic storage or transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

10. International Data Transfers

Your information may be processed and stored in the United States and other locations where our service providers operate. If you are located outside the United States, your data may be transferred to jurisdictions that may not provide the same level of data protection as your home country.

For transfers of Personal Data from the EEA or UK, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission, or other lawful transfer mechanisms. If you have questions about international transfers, please contact us.

11. Your Privacy Rights

11A. California Residents (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You may request that we disclose the categories and specific pieces of Personal Data we have collected about you, the sources, the purposes, and the categories of third parties with whom we share it.
• Right to Delete: You may request that we delete your Personal Data, subject to certain exceptions (e.g., legal obligations, ongoing transactions).
• Right to Correct: You may request correction of inaccurate Personal Data.
• Right to Opt-Out of Sale/Sharing: We do not sell your Personal Data and do not share it for cross-context behavioral advertising. If this practice changes, we will provide an opt-out mechanism.

To submit a request, email [email protected] with the subject line "CCPA Privacy Request." We will verify your identity before processing the request. We will not discriminate against you for exercising your privacy rights.

11B. EEA and UK Residents (GDPR / UK GDPR)

If you are located in the European Economic Area or the United Kingdom, you have the following rights:

• Access: Request a copy of the Personal Data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request erasure of your Personal Data where there is no compelling reason for continued processing.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Restriction: Request that we restrict the processing of your data in certain circumstances.
• Objection: Object to processing based on legitimate interests.
• Withdraw Consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise these rights, email [email protected] with the subject line "GDPR Privacy Request." You also have the right to lodge a complaint with your local data protection supervisory authority.

12. Children’s Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect Personal Data from anyone under 18 years of age. If we become aware that we have collected Personal Data from a child under 18, we will take steps to delete that information promptly. If you believe we may have collected information from a minor, please contact us immediately.

13. Third-Party Links

The Service may contain links to third-party websites, platforms, or services that are not operated by us. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit. A link to a third-party site does not constitute an endorsement by Algo-X.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a notice on the Service. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]

We will respond to privacy-related inquiries within 30 days, or sooner where required by applicable law.